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FAQs

Ordering

Can I make changes to my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Can I make cancel to my order?

Canceling an Order(30% re-stocking fee may apply based on order status): 

a. Refunds will be issued in the form of store credit.

b. Please note that we may refuse future transactions if you cancel over 3 orders within one year.

c. We will try to cancel your order upon request, but cancellation is not guaranteed and depends on the order's current status.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Shipping

What countries do you ship to?

We currently ship to the United States & Canada.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout). Please read our shipping here

Returns and Refunds

How do I return a product?

We accept returns within5 daysof the package’s delivery date.
Orders are not eligible for return after 5 days. Please login to your account and initiate the return process

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Still looking for answers?

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